Backwell House Covid 19 Procedures

Our new measures in place to ensure the health and happiness of our team and guests:

Bookings are required for all guests, including coffee or drinks in the lounge or garden, and appointments. If you haven’t already booked, please call ahead on 01275 794 502 so we can ensure we can comfortably accommodate you.

Whilst official restrictions have now eased across England, our team will continue with twice-weekly Lateral Flow Testing and temperature checking at the beginning of every shift for all members of our team.

In line with the current guidelines, guests are recommended to wear face coverings whilst moving around the public areas of the hotel, however we will be fully respectful of individual choice.

We were clean before – we are now even cleaner! We are working with detailed checklists and robust cleaning schedules with our meticulous team.

We are now operating with reduced capacity as we have thoughtfully rearranged our furniture throughout our restaurant rooms and lounge to allow proper distancing.

All of our team have been fully briefed with our extensive Coronavirus Risk Assessments, and have undergone comprehensive training on how to prevent the contagion of Covid-19 including an online training course and onsite training.

Room service is available for all hotel guests at no extra charge, we have placed a restaurant table and chairs in each of our larger rooms to make room service for our guests as comfortable as possible.